Agentforce and custom AI apps that make Salesforce work smarter
AI agents and custom apps that act on Salesforce data — with governance and human oversight built in.
AI is the differentiator — but only on solid ground. Ludx Digital makes Salesforce processes, data, and permissions ready, then designs Agentforce agents and AI apps that teams can actually trust and audit.
Agentforce works best when Salesforce processes, permissions, knowledge, and data are ready.
- Teams want AI agents before the underlying workflows, data, and guardrails exist.
- Without grounding, governance, and human checkpoints, AI output is hard to trust or audit.
- AI bolted onto messy processes amplifies the mess instead of removing it.
We start with the use case and its readiness — process, data, permissions, knowledge — then design agents and AI apps with grounding, human-in-the-loop approval, and audit. AI augments work where it adds measurable value, safely.
Capabilities
- Agentforce readiness and use-case discovery
- AI agent design for service, commerce, marketing, and internal operations
- Custom Salesforce AI apps and Lightning Web Components
- AI-assisted case classification, summarisation, routing, and next best action
- Human approval and governance design
- Prompt, data, permission, and audit controls
- Integration with external AI services where native capability is not enough
- AI adoption playbooks for Salesforce delivery teams
Where Agentforce & AI Apps delivers value
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Service agent assistant
Case triage, summarisation, and next best action with human-in-the-loop approval.
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Commerce & marketing assistants
AI support for product discovery, content, and journey decisions, grounded in your data.
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Custom AI apps
LWC-based AI experiences that extend Salesforce where standard features stop.
- Use-case readiness scoring (process, data, permissions, knowledge)
- Grounding with Data Cloud and retrieval patterns
- Human-in-the-loop and approval design
- Prompt, permission, and audit governance
- Safe integration with external models where needed
Related Salesforce clouds
- Data Cloud
- Service Cloud
- Commerce Cloud
- Experience Cloud
Ready to make Salesforce more intelligent?
Book a focused discovery call to identify where AI, commerce, service, marketing, and data can work harder in your Salesforce estate.