Privacy Policy

This Privacy Policy explains how Ludx Digital Software Services - FZCO (“Ludx Digital”, “we”, “us”) collects, uses, and protects personal data when you use ludx.io or contact us. We are committed to handling personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and with UK/EU GDPR where applicable to visitors in those regions.

Ludx Digital Software Services - FZCO
IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai — United Arab Emirates
Tel: +971 4 228 5285 · Email: hello@ludx.io

1. What data we collect

• Enquiry data you provide via our contact form or email — such as name, business email, company, role, service interest, Salesforce products in use, and your message.
• Technical data such as anonymised, aggregated usage data if and when privacy-friendly analytics are enabled (see our Cookie Policy).

We do not knowingly collect special category data and ask that you do not send it through our forms.

2. How we use your data

• To respond to your enquiry and provide the information or services you request.
• To arrange and conduct discovery calls and follow-up communications you have agreed to.
• To maintain records of our business communications.

Our lawful bases are typically your consent and our legitimate interest in responding to business enquiries.

3. Sharing your data

We may share enquiry data with trusted service providers that help us operate — for example, email, CRM, or form-handling providers — under appropriate data-processing terms. We do not sell your personal data. Where data is processed outside the UK/EEA, we put appropriate safeguards in place.

4. Retention

We keep enquiry data only as long as necessary for the purpose it was collected and to meet legal or accountability requirements, after which it is deleted or anonymised.

5. Your rights

Subject to applicable law, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. To exercise any right, email hello@ludx.io. You also have the right to complain to a competent data protection authority — in the UAE, the UAE Data Office; in the UK, the Information Commissioner’s Office; or your local EU/EEA authority.

6. Security

We use appropriate technical and organisational measures to protect personal data, including HTTPS in transit. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

7. Changes

We may update this policy from time to time. The “last updated” date above reflects the latest version.

8. Contact

Questions about this policy or your data: hello@ludx.io.